Privacy & Cookie Policy

Introduction

This website has been provided for information purposes regarding myself and my services offered. I am fully committed to protecting your privacy. The following information describes how the data collected via my website is secured, stored and transferred. Please read this document carefully as use of this site is legally bound accordingly.

What Information do I Collect?

When visiting my website there are several services requiring the supply of personal information. In order to contact me, certain personal contact details must be given. These include your name, email address and contact telephone number. Registering with me to receive my monthly newsletter requires personal data such as your name and email address to be provided.

In addition to Google Analytics tracking, I also use the ClickTale customer experience analytics service.  ClickTale helps me understand how visitors use my website.  I do not collect  any personal identifiable information. I only use the ClickTale service to record, on a completely anonymous basis, information such as mouse clicks, mouse movements and scrolling activity. ClickTale does not create a user profile for the purpose of tracking a user across unrelated web sites and will only use such information pursuant to its Privacy PolicyYou can choose to disable the ClickTale service here

Access to the Information Collected

I retain all information collected from the website and in no circumstances is data divulged to third parties outside of my company without prior consent from the persons concerned.

Securing and Storing Your Data

I follow strict policies when dealing with your personal information, adhering to the highest standards of security in the process. My computer systems are installed with various firewall applications in order to protect your details so that no documents are damaged, destroyed or disclosed to third parties without necessary permission. All information received via the website is stored in my company’s restricted office with no access to unauthorised persons.

Cookies

What I collect:

I may collect the following information through contact forms, call back requests and newsletter sign-ups:

  • name and job title
  • website details
  • contact information including email address and phone number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What I do with the information

I require this information to understand your needs and provide you with a better service, and in particular I may use the information for the following reasons:

  • for internal record keeping
  • to improve my products and services
  • to periodically send promotional emails (using the email address which you have provided) about new products, special offers or other information that may be of interest to you
  • to customise the website according to your interests

How I use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once the file has been added, the cookie helps analyse web traffic or identify when you visit a particular site, unless you turn them off. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Please visit: http://www.aboutcookies.org for more information on cookies.

I use traffic log cookies to identify which pages are being used. This helps me analyse data about web page traffic and improve my website, tailoring it to my customer’s needs. I only use this information for the purpose of statistical analysis.

Overall, cookies help me provide you with a better website, by enabling me to monitor which pages you find useful. In no way do cookies give me access to your computer or any information about you, other than the data that you choose to share with me. Most web browsers automatically accept them, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Analytics Cookie

The Google Analytics cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.

Conversion tracking codes

Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.

DoubleClick tracking

Through the use of remarketing codes I log when users view specific pages. This allows me to provide targeted advertising in the future.

Social sharing codes

On my blog I use social sharing buttons for services including Twitter, Share This, Google+ and Facebook. These allow you to share pages with your friends via those networks. Whilst you will be asked to login to use these services, this process is handled directly with the social sharing providers and their databases and servers. These sites may also monitor your usage of the buttons, through the use of external tracking codes that are required to run the buttons on this website.

Email codes

If you have opted in to receive my newsletter, then this may include tracking codes that help me understand who, as well as how many people have opened or clicked on each email. This data helps me to create better emails in the future, and provide you with a better service. This data is stored on the servers of my email partners and covered under their security measures.

Links to other websites

My website may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that I do not have any control over the other websites. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Affiliate links

This website may contain affiliate links. If you click on these affiliate links and visit the resulting site, a cookie may be set in your web browser. As a result of your clicking on the affiliate link, if you were to purchase a product or service, I will receive commission for the purchase. This is a legitimate way to monetize and pay for the operation of the website. I will gladly reveal my affiliate relationships to you if you require more information.

In addition, hyperlinks on this site may be shortened. The purpose of which is to hide long links for functionality and tracking purposes.

I do not receive physical products or cash directly in exchange for any reviews or posts. No one has paid me for reviews or posts, and these are not influenced by my affiliate relationships and will not create a conflict of interest, but you must decide by considering the affiliate relationships. I avoid any such conflict by only promoting the products and services that I trust. I always aim to give my honest opinions, findings, beliefs, or experiences on topics or products that I write about and promote.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to me using your personal information for direct marketing purposes, you may opt-out at any time by writing to or emailing me via the contact page
  • I will not sell, distribute or lease your personal information to third parties unless I have your permission or are required by law to do so. I may use your personal information to send you promotional information about third parties that may be relevant to your indicated needs.
  • You may request details of personal information which I hold about you under the Data Protection Act 1998. A small administration fee will be payable. If you would like a copy of the information held then please write to me.
  • If you believe that any information I am holding about you is incorrect or incomplete, please write to or email me as soon as possible at the address detailed below. I will promptly correct any information found to be incorrect.

Variations to the Policy

I reserve the right to alter and change information provided in this document at my own discretion and therefore this document should be regularly referred to for updates and variations.

If you have any questions regarding this policy, my contact details are as follows:

Ben Norman
50 Botley Road
Park Gate
Southampton
Hampshire
SO31 1BB

+44 (0) 845 485 1291